Returns & Exchanges Policy

Last updated: August 2026

1. Nature of the product

Coffee is a food product. For safety and quality reasons, we do not accept returns or exchanges for a simple change of mind once the packaging has been opened.

2. Cases we do accept

We offer an exchange or refund when:

• The product arrived defective or in poor condition.
• The product was damaged in transit.
• You received a different product from the one you ordered.

3. Timeframe and how to request it

You have up to 7 calendar days from delivery to report it. Write to hola@yanahuayocoffee.com with your order number and photos of the product and packaging. We’ll review your case promptly.

4. Resolution

As applicable, we offer a product replacement or a refund of the amount paid via the original payment method. For defective, damaged, or mis-shipped items, Yanahuayo Coffee covers the shipping cost of the exchange or return.

5. Refunds

Refunds are processed once the case is validated and may take time according to the payment method or gateway timelines.

6. Contact & Complaints Book

For any request write to hola@yanahuayocoffee.com. You can also file a complaint in our Complaints Book.